Request Support

Have a question, or experiencing an issue? Our dedicated support team is here to provide solutions. Submit your request, and we’ll assist you in getting the most out of your Altair products.

Frequently asked
questions

Find answers to your questions about our solutions, services, and pricing. If you need more help, simply fill in the contact form, and we’ll get back to you.

How long will it take to get a response?

Our support team strives to respond to all requests within 24 hours during business days.

What types of issues can I request support for?

We assist with product troubleshooting, installation, feature guidance, licensing, and technical issues related to any Altair product.

Is support included with my Altair license?

Yes, support is included as part of your Altair licensing agreement.

Can I request training through this form?

For training inquiries, please visit our training page or contact us directly for specialised training options.

Do you offer remote assistance?

Yes, remote assistance can be provided for technical troubleshooting and configuration setup.